Eventually we went to a kiosk and printed room keys. About another dozen tries later, the door miraculously opened. When we finally got to our room and tried the digital key on the door it appeared to work for a second (flashed green), but the door would not open. We went to different elevators in our designated elevator bank (there were four in our designated bank, #3), and finally a fellow guest helped us by using his key and pressing our floor number. We tried them over and over in the elevator to no avail. Sadly, the digital room keys on the app don't seem to work at all. We decided to download the app and check in and get digital room keys. First of all, the enormous wait at check in are annoying. We laughed at the line in the movie, but thought it was a little harsh. We look forward to having the opportunity to serve you in the future and make amends for this experience.We have stayed at the Luxor in the past, even after Clooney called it a sh*&ole in' Up in the Air'. Your input is invaluable as we strive to improve the quality of our services. We appreciate your positive comments on the hotel's location and the convenience provided by our app, however, we regret that the overall experience did not meet your expectations. We understand how frustrating this can be and we assure you that this is not the standard of service we aim to provide. It is disheartening to hear about the difficulties you faced with the facilities in your room and the elevator system. Please accept our sincerest apologies for the inconveniences you experienced during your stay. We value your feedback as it helps us in our endeavor to provide superior customer service.

Melia Punta Cana Beach Wellness Inclusive - Adults onlyĭear N1ngN1ng, Thank you for taking the time to share your thoughts and concerns with us regarding your recent visit to Luxor.

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Luxor Hotel and Casino 159 $ 192